Privacy Policy

We collect information that you provide directly to us, including: • Personal identification information (name, email address, phone number) • Account credentials and authentication data • Property preferences and search history • Communication records and customer support interactions • Payment and transaction information • Device information and usage data We also automatically collect certain information when you visit our platform, including IP addresses, browser type, operating system, and browsing behavior through cookies and similar technologies.

We use the collected information for the following purposes: • To provide, maintain, and improve our services • To personalize your experience and show relevant property listings • To process transactions and send transaction notifications • To communicate with you about updates, offers, and promotional content • To respond to your inquiries and provide customer support • To detect, prevent, and address technical issues and security threats • To analyze usage patterns and improve our platform's functionality • To comply with legal obligations and enforce our terms of service We do not sell your personal information to third parties.

We implement industry-standard security measures to protect your personal information: • Encryption of data in transit and at rest using TLS/SSL protocols • Secure authentication mechanisms and password hashing • Regular security audits and vulnerability assessments • Access controls and role-based permissions • Secure backup and disaster recovery procedures • Employee training on data protection and privacy practices While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

You have the following rights regarding your personal data: • Access: Request a copy of the personal information we hold about you • Rectification: Request correction of inaccurate or incomplete data • Erasure: Request deletion of your personal information ("right to be forgotten") • Restriction: Request limitation of processing your data • Portability: Receive your data in a structured, machine-readable format • Objection: Object to processing of your data for specific purposes • Withdraw Consent: Withdraw consent for data processing at any time To exercise these rights, please contact us at privacy@touchestate.am. We will respond to your request within 30 days in accordance with applicable data protection laws.