Question 1

What is TouchEstate?

Accepted Answer

TouchEstate is a modern real estate platform that connects buyers, sellers, and renters in Armenia. We provide a comprehensive database of properties, advanced search tools, and secure communication channels to make your real estate journey seamless and efficient.

Question 2

How do I create an account?

Accepted Answer

Creating an account is simple and free. Click the 'Sign Up' button in the top navigation, fill in your details including email and password, verify your email address, and you're ready to start exploring properties or listing your own.

Question 3

Is TouchEstate free to use?

Accepted Answer

Yes, browsing properties and creating an account is completely free. Buyers and renters can search, save favorites, and contact sellers at no cost. Property owners and agents may have listing fees depending on their subscription plan.

Question 4

What areas does TouchEstate cover?

Accepted Answer

TouchEstate primarily covers properties in Armenia, including Yerevan, Gyumri, Vanadzor, and other major cities and regions. We're continuously expanding our coverage to include more areas.

Question 5

How can I contact TouchEstate support?

Accepted Answer

You can reach our support team through the Contact page, by emailing support{'@'}touchestate.am, or by calling our customer service line. We typically respond within 24 hours on business days.

Question 6

How do I search for properties to buy?

Accepted Answer

Use our advanced search feature to filter properties by location, price range, property type, number of rooms, and more. You can also use the map view to explore properties in specific neighborhoods.

Question 7

Can I schedule property viewings through the platform?

Accepted Answer

Yes, once you find a property you're interested in, you can request a viewing directly through the listing page. The property owner or agent will receive your request and contact you to arrange a suitable time.

Question 8

How do I contact a property seller?

Accepted Answer

Each property listing includes contact options. You can send a message through our secure messaging system, request a callback, or use the provided phone number to contact the seller directly.

Question 9

Are the property prices negotiable?

Accepted Answer

Price negotiation depends on the individual seller. Some listings may indicate 'negotiable' pricing. We recommend contacting the seller directly to discuss pricing and make offers.

Question 10

How do I list my property for sale?

Accepted Answer

After creating an account, go to your dashboard and click 'Add Property'. Fill in the property details, upload high-quality photos, set your price, and publish. Your listing will be reviewed and typically goes live within 24 hours.

Question 11

What information should I include in my listing?

Accepted Answer

Include accurate details about property size, number of rooms, amenities, location, and condition. High-quality photos from multiple angles significantly increase interest. Be honest about any repairs needed or unique features.

Question 12

How long does my listing stay active?

Accepted Answer

Standard listings remain active for 30 days and can be renewed. Premium listings may have extended durations. You can deactivate or modify your listing at any time from your dashboard.

Question 13

Can I edit my listing after publishing?

Accepted Answer

Yes, you can edit your listing details, photos, and price at any time through your dashboard. Changes are typically reflected immediately, though some modifications may require brief review.

Question 14

How do I find rental properties?

Accepted Answer

Use the 'For Rent' filter in our search to browse available rental properties. You can filter by monthly rent, property type, furnishing status, and other criteria to find your ideal rental.

Question 15

What documents do I need to rent a property?

Accepted Answer

Requirements vary by landlord, but typically you'll need identification, proof of income or employment, and references from previous landlords. Some landlords may also require a security deposit.

Question 16

Are utilities included in rental prices?

Accepted Answer

This varies by listing. Each property description specifies whether utilities are included or if they're billed separately. Look for this information in the listing details or ask the landlord directly.

Question 17

How do I list my property for rent?

Accepted Answer

The process is similar to selling. Create an account, add your property with rental-specific details like monthly rent and lease terms, upload photos, and publish. Make sure to specify if it's furnished and what utilities are included.

Question 18

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page, enter your registered email address, and follow the instructions in the reset email. For security, the reset link expires after 24 hours.

Question 19

Can I change my email address?

Accepted Answer

Yes, you can update your email address in your account settings. You'll need to verify the new email address before the change takes effect.

Question 20

How do I delete my account?

Accepted Answer

To delete your account, go to Settings in your dashboard and select 'Delete Account'. Please note this action is permanent and will remove all your data, listings, and saved properties.

Question 21

What payment methods are accepted?

Accepted Answer

We accept major credit and debit cards, bank transfers, and select digital payment methods. All payments are processed through secure, encrypted channels.

Question 22

Are there any fees for listing properties?

Accepted Answer

Basic listings may be free with limitations. Premium features like highlighted listings, extended visibility, and featured placement have associated fees. Check our pricing page for current rates.

Question 23

How do refunds work?

Accepted Answer

Refund policies vary by service type. Unused listing time may be refunded within 48 hours of purchase. For specific refund requests, please contact our support team with your order details.

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